Like many people who know tech. We become everyones Tech Support Department. Sometimes tying to use VNC is not an option because people cant figure out how to log into the router to forward ports.
My solution was something I was not expecting to like. WebEX I have used and hated in the past. But, this time it saved my ass.
I need to configure something for a friends computer. I used WebEX PC. Not only did it bypass all the firewall junk it let me connect fast and do my thing.
Although it is a mothly service. The first month is free.